Shipping Policy

Vetrimaram operates the website https://vetrimaram.com. By placing an order through this website, you agree to the terms outlined below. These terms aim to ensure both parties are aware of and agree upon expectations regarding our service.

General

• Subject to stock availability, we strive to maintain accurate stock counts on our website. However, there may be instances of stock discrepancies.
• If we cannot fulfill all items in your order at the time of purchase, we will:
  • Fulfill the available products.
  • Contact you to determine if you wish to wait for restocking or receive a refund for the unavailable items.

Shipping Costs

• Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items.
• Payment for shipping is collected with the purchase and is final.

Returns

3.1 Return Due to Change of Mind

• Returns due to change of mind are accepted if the request is made within 5 days of receiving the item.
• Returned items must be in original packaging, unused, and in resellable condition.
• Return shipping costs will be borne by the customer, who must arrange for the shipping.
• Refunds for returns are issued as store credit for future purchases.
• Shipping costs paid during the initial order are non-refundable.

3.2 Warranty Returns

• Warranty claims are accepted within 90 days of receiving the item.
• Customers must prepay return shipping but will be reimbursed upon a successful warranty claim.
• Warranty claims are processed within 7 days of receiving the returned items.
• Upon approval, customers can choose from:
  • Refund to the original payment method.
  • Refund as store credit.
  • Replacement of the item (if stock is available).

Delivery Terms

4.1 Domestic Transit Time

• Shipments within the country are generally delivered in 2–7 days.

4.2 International Transit Time

• International shipments are delivered in 4–22 days, depending on the courier service.

4.3 Dispatch Time

• Orders are dispatched within 2 business days of payment.
• Our warehouse operates Monday–Friday during standard business hours (excluding national holidays).

4.4 Change of Delivery Address

• Delivery address changes are allowed anytime before the order is dispatched.

4.5 P.O. Box Shipping

• P.O. Box addresses are serviced only through postal services. Courier services are unavailable for these locations.

4.6 Military Address Shipping

• Shipments to military addresses are possible through USPS. Courier services are unavailable for these locations.

4.7 Items Out of Stock

• If an item is out of stock, the order will be held until the item becomes available. Existing items will be reserved.

4.8 Delivery Time Exceeded

• If delivery exceeds the estimated time, please contact us to investigate the delay.

Tracking Notifications

• Customers will receive a tracking link upon dispatch, allowing them to monitor the shipment’s progress.

Parcels Damaged in Transit

• If a parcel is damaged in transit:
  • Reject the parcel and contact customer service.
  • If already delivered, contact us for next steps.

Duties & Taxes

7.1 Sales Tax

• Sales tax is included in the prices displayed on the website.

7.2 Import Duties & Taxes

• International shipments include prepaid import duties and taxes, with no additional fees upon arrival.

Cancellations

• Cancellations are accepted before the order has been dispatched.
• Once dispatched, refer to our refund policy.

Insurance

9.1 Damaged Parcels

• Refunds or replacements are issued after the courier completes an investigation.

9.2 Lost Parcels

• Refunds or replacements are issued after the courier confirms the parcel is lost.

Customer Service

• For inquiries, please email us at vetrimaram2010@gmail.com.